Delivery & Return

Domestic Delivery

• Orders and payment placed before 3pm (Monday – Friday) will be delivered at the same day.
• Orders and payment placed after 3pm (Monday – Friday) will be delivered at the next day.
• Orders and payment placed on Saturday & Sunday, will be delivered at Monday.

International Delivery

• All International orders will be ship via EMS Indonesian Post with tracking number provided.
• Delivery terms will be 0-2 business days. If we are unable to deliver the products within the agreed term, we will notify you accordingly.
• However, our prices are excluding custom fees and all additional taxes. Customers are responsible for all costs relating to the import process. Related fees vary depending on the destination country.
• We are not responsible for any risk, shipment delay, or loss with the products as soon as the products are delivered at the agreed delivery address.
• Confirmation and tracking information will be emailed within 48 hours of purchase.
• If the item is not received and sent back to us by the postal service company you will be charged the actual shipping fee.
• Sometimes mistakes do happen, but we will do our best to fix them and correct any issues you may have. If you have noticed that we have made a mistake with your order, please email us at order@sagaraindonesia.com and we will look into it.

*Please note that all orders placed on holiday will be delivered on next day.

Return Policy

• All returns must be authorize by use prior to the return.
• Please use EMS Service from your local postal service provider, return shipments from courier services will not be accepted due to brokerage costs.
• Buyer be responsible for paying for your own shipping costs for returning and sending back your replace item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
• Items must be unused, unworn and in perfect shape. Goods must be complete, in their original packaging and in a saleable condition, with no dirty or greasy marks, or transport or packing tape damage. Goods will be exchanged for the same item of a different size subject to availability.
• Please pack goods to be returned using a similar method to that used when goods were dispatched to you. Goods must include all accessories originally supplied (if added).
• Goods will not be accepted for any of the following reasons.
  Goods returned after 3 days from date of E.T.A. (Estimated Time Arrive).Goods returned without original invoice details (if added).
  Goods that have been fitted, used, altered or damaged in any way.
• Return can only be done one time, and we will refused to return the product if you already doing as much as 2 times based on reasons for sizing. Prior to placing an order or to return, we hope that you check the size you need exactly.
• Period of return: 3 days if in Indonesia, 14 days for international from the received date.
• We don’t guarantee that we will receive your returned item.

NOTE :

• All item cannot be refund.
• Items on “Sale” and “Factory Second” cannot be exchanged / returned.
• Therefore we suggest you contact us at order@sagaraindonesia.com and let us inform you about the product availability.