Delivery & Return Policy

• - Orders and payment placed before 3pm (Monday - Friday) will be delivered at the same day.
• - Orders and payment placed after 3pm (Monday - Friday) will be delivered at the next day.
• - Orders and payment placed on Saturday & Sunday, will be delivered at Monday.

2. International Delivery

All International orders will be ship via EMS Indonesian Post with tracking number provided.

• - Delivery terms will be 0-2 business days. If we are unable to deliver the products within the agreed term, we will notify you accordingly.
• - However, our prices are excluding custom fees and all additional taxes. Customers are responsible for all costs relating to the import process. Related fees vary depending on the destination country.
• - We are not responsible for any risk, shipment delay, or loss with the products as soon as the products are delivered at the agreed delivery address.
• - Confirmation and tracking information will be emailed within 48 hours of purchase.
• - If the item is not received and sent back to us by the postal service company you will be charged the actual shipping fee.
• - Sometimes mistakes do happen, but we will do our best to fix them and correct any issues you may have. If you have noticed that we have made a mistake with your order, please email us at order@sagarabootmaker.com and we will look into it.

 *Please note that all orders placed on holiday will be delivered on next day.

Return Policy

• - All returns must be authorized by use prior to the return.
• - Please use EMS Service from your local postal service provider, return shipments from courier services will not be accepted due to brokerage costs.
• - Buyer be responsible for paying for your own shipping costs for returning and sending back your replace item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
• - Items must be unused, unworn and in perfect shape. Goods must be complete, in their original packaging and in a saleable condition, with no dirty or greasy marks, or transport or packing tape damage. Goods will be exchanged for the same item of a different size subject to availability.
• - Please pack goods to be returned using a similar method to that used when goods were dispatched to you. Goods must include all accessories originally supplied (if added).
• - Goods will not be accepted for any of the following reasons.Goods returned after 3 days from date of E.T.A. (Estimated Time Arrive).Goods returned without original invoice details (if added). Goods that have been fitted, used, altered or damaged in any way.
• - Return can only be done one time, and we will refused to return the product if you already doing as much as 2 times based on reasons for sizing. Prior to placing an order or to return, we hope that you check the size you need exactly.
• - Period of return: 3 days if in Indonesia, 14 days for international from the received date.
• - We don’t guarantee that we will receive your returned item.

• - All item cannot be refund.
• - Items on “Sale” and “Factory Second” cannot be exchanged / returned.
• - Therefore we suggest you contact us at order@sagarabootmaker.com and let us inform you about the product availability.